Filled Positions

As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers, ensuring prompt resolution of their technical issues. You will collaborate closely with our internal teams to troubleshoot and diagnose problems, offering solutions and guidance to ensure customer satisfaction. If you are a customer-focused individual with strong technical skills and a passion for problem-solving, this is the perfect opportunity for you to excel in a dynamic support role. 

What you'll be doing 

• Responding to customer inquiries and providing technical support via phone, email, or chat 
• Diagnosing and troubleshooting hardware and software issues reported by customers 
• Collaborating with the development team to investigate and resolve complex technical problems 
• Documenting customer interactions, including problem description and resolution steps 
• Identifying and escalating critical issues to appropriate teams for timely resolution 
• Keeping up-to-date with product knowledge and new releases to effectively assist customers 
• Providing training and guidance to customers on product usage and best practices 
• Collaborating with cross-functional teams to improve product functionality and customer experience 
• Contributing to the creation and maintenance of knowledge base articles and support documentation 

Requirements 

• Bachelor's degree in Computer Science, Information Technology, or a related field 
• Proven work experience as a Technical Support Engineer or similar role 
• C1/C2 English Level proficiency (both written and spoken English)
• Strong technical knowledge of hardware, software, and networking concepts 
• Excellent problem-solving and analytical skills 
• Strong interpersonal skills 
• Experience with ticketing systems and customer relationship management (CRM) tools 

Preferred candidates will have experience in a customer-facing technical support role, preferably in the software or technology industry. Strong multitasking skills, the ability to work under pressure, and a customer-centric approach are highly desirable. Candidates with certifications such as A+, Network+, or Microsoft Certified Professional (MCP) will be given preference. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Technical Support Engineer. We can offer HMO and other benefits to Philippine candidates.