Filled Positions

As an Order Clerk, you will play a vital role in ensuring the smooth and efficient processing of customer orders. Your exceptional attention to detail and organizational skills will contribute to maintaining our high standards of customer satisfaction. This is a remote position, allowing you to work from anywhere while supporting our global team. 

What you'll be doing

• Processing and accurately entering customer orders into our system
• Verifying order information, including product codes, quantities, and pricing
• Coordinating with warehouse and logistics teams to ensure timely order fulfillment
• Responding to customer inquiries regarding order status and product availability
• Resolving order discrepancies or issues promptly and professionally
• Collaborating with sales and customer service teams to address customer needs
• Maintaining accurate records of orders, shipments, and related documentation
• Generating and reviewing reports to track order status and identify any bottlenecks
• Assisting in inventory management, including monitoring stock levels and initiating replenishment 

Requirements

• High school diploma or equivalent
• C1/C2 English Level proficiency (both written and spoken English)  
• Proven experience as an order clerk or in a similar administrative role
• Excellent data entry skills with a strong focus on accuracy and attention to detail
• Proficiency in using order management software or customer relationship management (CRM) systems
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Solid organizational and time management abilities
• Familiarity with shipping and logistics processes
• Proficient in using MS Office applications, especially Excel and Outlook

Preferred candidates for this position have a demonstrated track record in order management within the e-commerce or retail industry. They possess in-depth knowledge of inventory management systems and practices. A customer-oriented mindset, along with a strong commitment to providing excellent service, is highly desired. The ability to work effectively both independently and collaboratively within a remote team is crucial. Previous experience in handling international orders and familiarity with customs regulations are advantageous. Additionally, candidates with a solid understanding of fulfillment processes, including picking, packing, and shipping, and proactive problem-solving skills to anticipate and address potential issues. Candidates must be amenable to work during US business hours. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Remote Order Clerk. We can offer HMO and other benefits to Philippine candidates.