Filled Positions

As a Customer Support Phone Specialist, you will be the first point of contact for our valued customers, providing exceptional assistance and resolving their inquiries over the phone. Your excellent communication and problem-solving skills will be essential in delivering top-notch customer service.. 

What you'll be doing 

• Handling incoming customer phone calls and addressing their queries and concerns 
• Providing timely and accurate information about products and services 
• Assisting customers with order processing, billing inquiries, and account management
• Troubleshooting technical issues and escalating complex cases to the appropriate teams 
• Documenting customer interactions and updating the database with relevant information 
• Collaborating with cross-functional teams to ensure seamless customer experiences 
• Upselling products and services to drive revenue growth 
• Identifying customer feedback and trends to improve our services
• Delivering exceptional customer service to create positive customer relationships 

Requirements 

• High school diploma or equivalent 
• C1/C2 English Level proficiency (both written and spoken English)
• Proven experience in customer support or a related field
• Excellent phone etiquette and active listening skills 
• Strong problem-solving and conflict resolution abilities 
• Ability to multitask and prioritize in a dynamic environment 
• Familiarity with CRM software and ticketing systems 

Preferred candidates will have prior experience in phone-based customer support roles. They will exhibit empathy and patience while addressing customer needs. Strong product knowledge and an understanding of our industry will be advantageous. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Customer Support Phone Specialist. We can offer HMO and other benefits to Philippine candidates.