Filled Positions

As a customer service specialist, you’ll be the primary point of contact for our customers, providing them with exceptional customer support. You will ensure that customers have the best possible experiences. 

What You'll Be Doing

• Developing and maintaining relationships with customers through phone, email, and other channels. 
• Answering questions about products or services and resolving any customer issues quickly and effectively. 
• Creating processes to streamline customer interactions. 
• Generating reports to analyze customer feedback or sales data. 
• Monitoring changes in industry trends to update policies or procedures as necessary. 

Requirements

• C1/C2 English Level proficiency (both written and spoken English)
• 2+ years of experience in a customer service role
• Ability to empathize with customers are essential
• Proficiency with digital technologies such as CRMs, databases, Help Desk systems, etc
• Flexible availability for shift work is preferred

Preferred candidates that have experience working in a remote environment, have an upbeat attitude and excellent problem solving skills. Candidates must be amenable to work during US business hours. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Customer Service Specialist. We can offer HMO and other benefits to Philippine candidates.