Filled Positions

As a Customer Service Specialist, you will be responsible for handling customer inquiries and resolving any issues they may have. You will be the face of our company and will be responsible for ensuring our clients are satisfied with our services.

What you'll be doing

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner 
• Resolving customer issues and complaints to ensure customer satisfaction 
• Updating customer information in our database 
• Providing customers with product and service information 
• Processing orders, forms, and applications 
• Handling customer complaints and providing appropriate solutions 
• Communicating and coordinating with internal departments 
• Performing data entry and maintaining customer records 

Requirements

• High school diploma or equivalent 
• C1/C2 English Level proficiency (both written and spoken English) 
• Ability to multitask, prioritize, and manage time effectively 
• Ability to work in a fast-paced environment 
• Strong problem-solving skills 
• Proficient in Microsoft Office and Google Suite 
• Experience in customer service is preferred 

Preferred candidates that have experience in a remote work environment, experience with Zendesk or other customer service software, and must have a positive attitude and a passion for helping others. Candidates must be amenable to work during US business hours. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Customer Service Specialist. We can offer HMO and other benefits to Philippine candidates.