Filled Positions

As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring their satisfaction through prompt and effective assistance. Your role will involve addressing customer inquiries, resolving issues, and providing product or service information. We are looking for a dedicated and empathetic individual who can deliver exceptional customer experiences in a remote work setup. 

What you'll be doing 

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information 
• Identify and assess customer needs, offering appropriate solutions or escalating complex issues to higher levels 
• Resolve customer complaints or concerns, aiming for first-contact resolution and maintaining customer satisfaction 
• Keep accurate records of customer interactions and transactions, updating customer profiles as needed 
• Provide product or service recommendations and upsell additional offerings to customers when appropriate
• Collaborate with internal teams to address customer queries or concerns that require cross-functional coordination 
• Stay updated on product knowledge and industry trends to provide accurate and up-to-date information to customers 
• Follow established procedures and guidelines in handling customer inquiries and maintaining data confidentiality 
• Meet individual and team performance targets and contribute to a positive team environment. 

Requirements 

• High school diploma or equivalent; additional education or certifications in customer service is a plus 
• Proven experience as a Customer Service Representative or in a similar customer-facing role 
• C1/C2 English Level proficiency (both written and spoken English), with a professional and friendly demeanor 
• Strong problem-solving and conflict resolution abilities, with a focus on customer satisfaction 
• Empathy and patience in dealing with customers' concerns or complaints
• Ability to navigate computer systems and proficiency in relevant software applications
• Multitasking and time management skills, with the ability to prioritize and meet deadlines 

Preferred candidates for this role should have a background in customer service, preferably in a remote work environment. We are looking for individuals who are self-motivated, adaptable, and possess excellent interpersonal skills. Experience with remote communication tools, such as phone systems and chat platforms, will be highly valued. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Customer Service Representative (Remote). We can offer HMO and other benefits to Philippine candidates.