Filled Positions

As a Customer Experience Specialist, you will be the frontline representative of our company, providing exceptional support and assistance to our valued customers. Your strong communication and problem-solving skills will be key in resolving customer inquiries, ensuring a positive experience, and building long-lasting relationships.  

What you'll be doing 

• Engaging with customers through various channels such as phone, email, and live chat 
• Addressing customer inquiries, concerns, and feedback in a timely and empathetic manner 
• Providing product information, troubleshooting assistance, and technical support
• Assisting customers with order placement, tracking, and product returns 
• Collaborating with cross-functional teams to resolve complex customer issues 
• Identifying opportunities for process improvements and customer satisfaction enhancement 
• Maintaining accurate customer records and updating databases 
• Participating in training and development programs to enhance product knowledge and service skills
• Proactively reaching out to customers to ensure their needs are met and expectations exceeded 

Requirements 

• High school diploma or equivalent; some college education preferred 
• Proven experience in a customer service or customer support role 
• C1/C2 English Level proficiency (both written and spoken English) 
• Excellent presentation and interpersonal skills 
• Strong problem-solving and decision-making abilities 
• Ability to handle challenging and sensitive customer interactions 
• Detail-oriented and strong organizational skills 
• Proficiency in using customer support software and Microsoft Office Suite
• Ability to work independently and as part of a team 

Preferred candidates will have a track record of delivering exceptional customer experiences and achieving high customer satisfaction scores. They will possess a positive and proactive attitude, with a strong desire to go above and beyond to meet customer needs. Experience in the retail or e-commerce industry and familiarity with CRM software would be advantageous. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Customer Experience Specialist. We can offer HMO and other benefits to Philippine candidates.