Filled Positions

As a Collections Specialist, you will be an integral part of our remote team, responsible for managing the accounts receivable process. Join us and leverage your strong communication and negotiation skills to maintain positive customer relationships and ensure timely payment collections. Contribute to our financial success and make a difference from the comfort of your home. 

What you'll be doing 

• Contacting customers via phone, email, or mail to follow up on overdue payments 
• Negotiating payment terms and arrangements to resolve outstanding debts 
• Investigating and resolving payment discrepancies or disputes in a timely manner 
• Maintaining accurate and up-to-date records of collections activities and customer interactions 
• Monitoring accounts for delinquencies and identifying potential risks 
• Collaborating with internal teams to address customer inquiries and resolve issues 
• Generating collection reports and providing regular updates on collection activities 
• Escalating collection cases to management when necessary 
• Assisting with the development and implementation of collections strategies and policies 

Requirements 

• High school diploma or equivalent; additional education in finance or related field is a plus 
• 2 years of experience in collections, accounts receivable, or a similar role 
• C1/C2 English Level proficiency (both written and spoken English)
  
• Strong negotiation skills, with the ability to maintain professionalism and positive customer relationships 
• Excellent problem-solving and decision-making abilities 
• Proficiency in using collections software and tools 
• Knowledge of relevant laws and regulations related to collections and debt recovery 
• Strong attention to detail and accuracy in record-keeping 
• Ability to prioritize tasks and manage time effectively in a remote work environment 
• Proficient in using Microsoft Office Suite and other relevant software applications 

Preferred candidates who possess a high school diploma or equivalent, with additional education in finance or a related field being a plus. They have 2 years of experience in collections, accounts receivable, or a similar role. Strong communication and negotiation skills, along with the ability to maintain professionalism and positive customer relationships, are essential. Preferred candidates exhibit excellent problem-solving and decision-making abilities. Proficiency in using collections software, knowledge of relevant laws and regulations, and attention to detail are crucial. Join our team and contribute to our financial success from the comfort of your home. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Collections Specialist - Remote. We can offer HMO and other benefits to Philippine candidates.