Filled Positions

As an Application Support Engineer, you will play a key role in ensuring the smooth and efficient operation of our software applications. Your strong technical expertise and problem-solving skills will be essential in diagnosing and resolving application issues to minimize downtime and ensure customer satisfaction.  

What you'll be doing 

• Providing technical support and troubleshooting assistance to end-users and customers 
• Diagnosing and resolving application issues reported through tickets or calls 
• Collaborating with development and QA teams to escalate and resolve complex issues
• Documenting and maintaining support processes and knowledge base articles 
• Assisting in the testing and deployment of application updates and patches 
• Monitoring application performance and proactively identifying potential issues 
• Conducting root cause analysis to identify underlying problems and prevent recurrence 
• Assisting in user training and onboarding for new applications and features
• Participating in on-call rotations to provide 24/7 support for critical issues 

Requirements 

• Bachelor's degree in Computer Science, Information Technology, or a related field 
• Proven experience as an Application Support Engineer or similar role 
• C1/C2 English Level proficiency (both written and spoken English)
• Strong knowledge of software applications and troubleshooting techniques
• Familiarity with programming languages and databases (e.g., Java, SQL) 
• Excellent presentation and interpersonal skills 
• Customer-focused with a strong commitment to providing exceptional service 
• Ability to work independently and collaboratively with cross-functional teams
• Strong problem-solving and analytical skills 

Preferred candidates will have a track record of successfully resolving application issues in a timely manner. They will possess experience in supporting web-based applications and have a good understanding of ITIL or other IT service management frameworks. Certification in relevant technologies and experience with incident management tools would be advantageous. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Application Support Engineer. We can offer HMO and other benefits to Philippine candidates.