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Thankz offers a range of outstanding Zendesk Administrator candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
We seek a seasoned Zendesk Administrator with technical expertise and customer service experience to manage, maintain, and optimize our multi-branded Zendesk setups. This role involves customizing and configuring Zendesk, integrating it with other systems, and ensuring smooth functionality to enhance our customer service operations.
Key Responsibilities
Qualifications
Nice to have
What we offer
We offer a full-time, US-hours remote job with a 40-hour workweek Monday through Friday, with excellent prospects for long-term growth.
Key Responsibilities
- Manage and maintain multi-branded Zendesk setups.
- Customize Zendesk configurations to meet organizational needs.
- Integrate Zendesk with CRM and other tools using APIs and webhooks.
- Generate and analyze Zendesk reports to drive service improvements.
- Maintain and organize a knowledge base within Zendesk.
- Provide technical support and troubleshoot Zendesk-related issues.
- Collaborate with internal teams to enhance system functionality.
- Adapt Zendesk configurations to incorporate new features and updates.
- Offer customer service support through optimized Zendesk configurations.
Qualifications
- Bachelor’s in Information Technology or Computer Science. We also accept Business Administration or Customer Service Management degrees for this role.
- Salesforce Certified Administrator certification.
- HubSpot Admin Certification.
- Requirements
- Remote work experience handling US clients.
- Zendesk configuration expertise, including customization and management.
- Technical integration skills with CRM and other tools.
- Competence in data analysis and generating Zendesk reports.
- Knowledge management experience for maintaining a solution-oriented knowledge base.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and English, written and spoken.
- Customer service orientation to optimize Zendesk for improved satisfaction.
Nice to have
- Experience working in the finance industry.
- Experience using Salesforce.
- Any API Specialist certifications.
- ITIL Foundation Certification.
What we offer
We offer a full-time, US-hours remote job with a 40-hour workweek Monday through Friday, with excellent prospects for long-term growth.
Diversity, Equity, and Inclusion Commitment
As a Disabled Owned Business, we aim to advance an inclusive global work culture that is powerful diverse for equity, and values every person's unique differences and talents.
![[Veteran or Service-Disabled Veteran] Disability-Owned Business circular certification badge with text shown in circular orientation and with Disability:IN icon logo in center](/_next/image?url=%2Fdobe-badge.png&w=3840&q=75){kind=icon}
