Filled Positions

As an Ecommerce Customer Service Specialist, you will helping be the frontline for all customer contacts and queries, corresponding via email and chat in the Seller Central portal and the client’s own website. You will also help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. 

What You'll Be Doing 

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels 
• Maintaining a polite, helpful, and professional manner at all times 
• Identifying common problems and escalating them to management 
• Prepare product or service reports by collecting and analyzing customer information 
• Respecting client confidentiality at all times 
• Contribute to team effort by accomplishing related results as needed 

Requirements 

• 3 years of experience in customer service  
• C1/C2 English Level proficiency (both written and spoken English) 
• Excellent in multi-tasking, tracking and recording call information, filing documents, or updating customer profiles/accounts  
• Excellent understanding of email/chat etiquette   
• Excellent customer service and problem-solving skills   
• Has a sense of urgency and responsibility  
• Can work with less supervision   
• Can work in a fast-paced environment 

Preferred candidates that is friendly, conversationist and highly analytical customer service skills.

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Ecommerce Customer Service Specialist. We can offer HMO and other benefits to Philippine candidates.