Filled Positions

As a Client Success Manager, you will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving their success. Join our remote team and utilize your exceptional communication, analytical, and problem-solving skills to understand client needs, provide strategic guidance, and maximize customer retention and growth. Your dedication to customer success and ability to collaborate with cross-functional teams will contribute to our company's continued growth and success. 

What you'll be doing 

• Building and maintaining strong relationships with clients to understand their goals, challenges, and needs 
• Collaborating with clients to develop and execute strategic account plans to drive customer success and growth 
• Providing proactive guidance and strategic recommendations to clients, leveraging industry knowledge and best practices 
• Conducting regular business reviews with clients to assess their progress, address any concerns, and identify opportunities for upselling or cross-selling 
• Monitoring and analyzing customer usage and engagement data to identify trends and opportunities for improvement
• Serving as the main point of contact for clients, promptly addressing their inquiries and providing timely resolutions 
• Collaborating with internal teams, such as Sales and Product, to ensure seamless onboarding, implementation, and support for clients 
• Advocating for clients internally and sharing their feedback to drive product enhancements and improvements 
• Staying up-to-date with industry trends, competitive landscape, and best practices in client success management 

Requirements 

• Bachelor's degree in Business, Marketing, or a related field 
• Minimum of 4 years of experience in a client-facing role, such as Customer Success Manager or Account Manager 
• Proven track record of managing client relationships and driving customer success 
• C1/C2 English Level proficiency (both written and spoken English)
• Excellent problem-solving and critical-thinking abilities 
• Ability to analyze data and derive actionable insights 
• Detail-oriented with strong organizational and time management skills 
• Ability to work independently and collaboratively in a remote work environment 
• Familiarity with CRM software and customer success platforms is a plus 

Preferred candidates for this role is an experienced Client Success Manager with a passion for building and nurturing client relationships. Preferred candidates possess excellent communication and interpersonal skills, enabling them to effectively engage with clients and understand their unique needs. They have a strategic mindset and the ability to provide valuable insights and guidance to clients, ultimately driving their success and satisfaction. Strong analytical skills and a customer-centric approach are highly valued, along with the ability to thrive in a remote work setting

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Client Success Manager (Remote). We can offer HMO and other benefits to Philippine candidates.