Filled Positions

As an Associate Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our customers. Join our remote team and become a product expert, helping our customers navigate and resolve any technical issues they encounter. Your strong troubleshooting skills and customer-centric approach will contribute to ensuring a positive customer experience. 

What you'll be doing 

• Responding to customer inquiries and providing technical support via email, chat, or phone 
• Diagnosing and troubleshooting software and hardware issues 
• Escalating complex issues to senior technical support engineers when needed 
• Collaborating with cross-functional teams to resolve customer problems 
• Tracking and documenting customer interactions and resolutions in our CRM system 
• Providing product information, guidance, and training to customers 
• Contributing to the development of knowledge base articles and support documentation 
• Keeping up to date with product updates and new features 
• Providing excellent customer service and ensuring customer satisfaction 

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field 
• C1/C2 English Level proficiency (both written and spoken English)  
• Previous experience in a technical support or customer service role 
• Strong problem-solving and troubleshooting skills 
• Familiarity with software and hardware configurations 
• Excellent interpersonal skills 
• Ability to work effectively in a remote and fast-paced environment 
• Attention to detail and ability to prioritize tasks 
• Knowledge of CRM systems and ticketing tools 
• Proficiency in written and spoken English 

Preferred candidates for this role is a motivated and customer-focused individual with a passion for technology and helping others. Preferred candidates have previous experience in a technical support or customer service role, with a solid understanding of troubleshooting software and hardware issues. They possess excellent communication skills and can adapt to various customer situations. A strong willingness to learn, collaborate, and provide exceptional customer service is highly valued. Candidates must be amenable to work during US business hours. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Associate Technical Support Engineer. We can offer HMO and other benefits to Philippine candidates.