Grow With Thankz
Thankz provides a thriving career with companies abroad without having to leave your home. We understand that finding a meaningful job can be challenging. We create a rewarding work environment and offer opportunities that make going to work exciting for you. If you’re here to thrive, Thankz is the place!
About the Role
Be the voice of the product to users and the voice of users to the team. You'll handle support, write documentation, manage community, and ensure every user interaction reinforces trust in a privacy-first approach.
Responsibilities
- Respond to user inquiries via email and support channels.
- Write and maintain help documentation and FAQs.
- Triage bug reports and feature requests to engineering.
- Build and moderate the user community.
- Track support metrics and identify patterns.
- Assist with beta testing coordination and user feedback collection
Requirements
- 3+ years customer support experience at a software company.
- Excellent written communication—clear, concise, empathetic.
- Technical aptitude to understand and explain Mac/iOS software.
- Experience with support tools (Intercom, Zendesk, or similar).
- Strong organizational skills and attention to detail.
- Bachelor's degree from a recognized institution.
- Prior employment at a recognized tech company or well-funded startup.
Preferred
- Experience supporting privacy-focused or security products.
- Familiarity with macOS power-user workflows.
- Experience writing technical documentation.
Tech Stack
- The tools used include Basecamp, MS Office 365, and Mac.
Are you looking to hire?
Thankz offers a range of outstanding Customer Support candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
