Filled Positions

As a Renewals Manager, you will be responsible for driving customer renewals and ensuring high customer retention rates. Your strong relationship-building and negotiation skills will be instrumental in managing renewal contracts and upselling opportunities.  

What you'll be doing 

• Managing the renewal process for existing customers and negotiating contract terms 
• Proactively engaging with customers to identify upselling and cross-selling opportunities 
• Building and maintaining strong relationships with key stakeholders and decision-makers
• Collaborating with sales and account management teams to drive customer satisfaction and retention 
• Analyzing customer data and usage patterns to identify potential risks and opportunities 
• Developing and executing customer success strategies to maximize renewals 
• Handling customer inquiries and providing exceptional customer service 
• Providing regular reports and updates on renewal performance to management
• Contributing to the development and improvement of renewal processes and best practices 

Requirements 

• Bachelor's degree in Business, Marketing, or a related field 
• Proven experience in customer success, account management, or sales 
• Strong negotiation and relationship-building skills
• C1/C2 English Level proficiency (both written and spoken English)  
• Excellent presentation and presentation abilities 
• Analytical mindset and proficiency in data analysis tools 
• Detail-oriented and strong organizational skills 
• Ability to work independently and as part of a team
• Experience in managing contract renewals and upselling 

Preferred candidates will have a track record of successfully managing customer renewals and achieving high customer retention rates. They will possess a customer-centric approach and have a deep understanding of customer success strategies. Experience in the technology or SaaS industry and familiarity with CRM software would be advantageous. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Renewals Manager. We can offer HMO and other benefits to Philippine candidates.