Grow With Thankz
Thankz provides a thriving career with companies abroad without having to leave your home. We understand that finding a meaningful job can be challenging. We create a rewarding work environment and offer opportunities that make going to work exciting for you. If you’re here to thrive, Thankz is the place!
Renewals Manager
Are you looking to hire?
Thankz offers a range of outstanding Renewals Manager candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
As a Renewals Manager, you will be responsible for driving customer renewals and ensuring high customer retention rates. Your strong relationship-building and negotiation skills will be instrumental in managing renewal contracts and upselling opportunities.
What you'll be doing
- Managing the renewal process for existing customers and negotiating contract terms
- Proactively engaging with customers to identify upselling and cross-selling opportunities
- Building and maintaining strong relationships with key stakeholders and decision-makers
- Collaborating with sales and account management teams to drive customer satisfaction and retention
- Analyzing customer data and usage patterns to identify potential risks and opportunities
- Developing and executing customer success strategies to maximize renewals
- Handling customer inquiries and providing exceptional customer service
- Providing regular reports and updates on renewal performance to management
- Contributing to the development and improvement of renewal processes and best practices
Requirements
- Bachelor's degree in Business, Marketing, or a related field
- Proven experience in customer success, account management, or sales
- Strong negotiation and relationship-building skills
- C1/C2 English Level proficiency (both written and spoken English)
- Excellent presentation and presentation abilities
- Analytical mindset and proficiency in data analysis tools
- Detail-oriented and strong organizational skills
- Ability to work independently and as part of a team
- Experience in managing contract renewals and upselling
Preferred candidates will have a track record of successfully managing customer renewals and achieving high customer retention rates. They will possess a customer-centric approach and have a deep understanding of customer success strategies. Experience in the technology or SaaS industry and familiarity with CRM software would be advantageous.
We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Renewals Manager. We can offer HMO and other benefits to Philippine candidates.
